DezK Software LTD. (“ClubPlanr,” “we,” “us,” or “our”) operates the ClubPlanr web and mobile applications. This policy explains the personal information handled when you use ClubPlanr, why it is used, the services that may receive it, and the choices available to you.
Information we collect and why
Account, identity, and contact information
Depending on how you sign in, we receive and store your name, email address, phone number, profile image URL, and identifiers associated with Google, Apple, or phone authentication. Apple may provide a private-relay email instead of your underlying address. We use this information to create and authenticate your account, verify contact details, secure sessions, deliver account messages, and let you manage linked sign-in methods.
Event, club, and guest information
We process the content and records needed to provide the features you choose, including:
- Events and clubs you host or join, including names, descriptions, dates, and locations
- Guest and member lists, email addresses, invitations, attendance, RSVP responses, roles, and ticket status
- Itineraries, travel and lodging details, schedules, polls, and other planning content
- Messages, reactions, and photos or other files you upload
- Support requests and communications you send to us
We use this information to organize and display events, communicate with participants, control access, provide chat, ticketing, and photo features, and respond to support requests. Event content is shared with the host and participants according to the event’s access and role settings. If you provide another person’s details, you should have permission to use them for the event.
Payment and payout information
Stripe processes checkout and connected-account payout details. We keep payment and payout records such as amounts, currency, status, timestamps, provider transaction and customer identifiers, fees, refunds, disputes, and limited account metadata to operate checkout, show transaction history, reconcile funds, handle refunds, and prevent fraud. Stripe receives card and billing information directly; we do not store full card numbers. Where a host provides bank details for a manual payout, ClubPlanr stores those details encrypted.
Technical, security, and usage information
Our servers process information associated with requests, such as IP address, request time, route, authentication and session information, device or browser details, and error or security events. We use it to deliver requests, maintain sessions, diagnose failures, monitor reliability, enforce limits, and detect abuse.
If you accept optional analytics on the web, we may also collect page paths, page views, feature and interaction events, a ClubPlanr user ID, name and email for signed-in users, browser or device information, and session recordings. PostHog is configured to mask all input fields in recordings. ClubPlanr removes query strings and URL fragments from URLs sent through its PostHog integration and does not load browser analytics on the authentication callback route.
How we use information
- Provide, personalize, and synchronize ClubPlanr features across devices
- Authenticate users, manage sessions and permissions, and protect the service
- Send invitations, verification codes, receipts, reminders, and service updates
- Process and reconcile event payments and payouts
- Operate support, investigate errors, and improve reliability and product design
- Measure use and evaluate features where optional analytics has been accepted
- Maintain records or disclose information when required to address legal requests
We do not sell your personal information or use event content to serve third-party advertising.
Analytics choices
PostHog and the DataFast website script stay off in your browser unless you select “Accept analytics.” If you reject analytics, these browser tools are not loaded. Your choice is saved in your browser’s local storage so ClubPlanr can remember it.
After making a choice, signed-in users can change it under Analytics in their ClubPlanr Account settings. Turning optional analytics off changes the saved choice to rejected and reloads the page so already-running vendor code is unloaded. Withdrawal stops future browser analytics from that browser, but it does not itself erase information already received by a provider. You can request deletion as described below. Clearing browser storage may cause ClubPlanr to ask for your choice again.
DataFast may separately receive payment and refund events from our server when that integration is configured. Those events can include amount, currency, transaction ID, timestamp, email, ClubPlanr customer ID, and refund status for revenue attribution. The web analytics choice controls the DataFast browser script; it does not remove operational payment records or control this server-side payment reporting.
Third parties and sharing
We share information with other event participants as described above, when needed to provide a feature through a service provider, in response to a valid legal requirement, to protect users or the service, or as part of a merger, acquisition, financing, or sale of assets. Repository-supported services include:
- Google and Apple for sign-in and, where used, wallet passes
- Twilio for phone-number verification and SMS delivery
- Stripe for payments, refunds, connected payout accounts, and related transaction processing
- Resend for transactional email delivery
- Cloudflare R2 for uploaded photo and image storage
- Render and Vercel for application, database, cache, and web hosting
- Axiom for application logging and service monitoring
- PostHog for consented browser analytics, session recording, support, and feature evaluation
- DataFast for consented browser analytics and, when configured, payment revenue attribution
A listed integration may not be enabled in every environment or used for every user. These providers process information under their own terms and privacy notices as applicable.
Retention and account deletion
We retain account and service information while the account is active and for as long as it is needed to provide the relevant feature. Specific operational records may last for different periods; we do not state a fixed period where the service does not enforce one. Provider systems and backups may follow their own deletion cycles.
An account deletion request immediately revokes active sessions and schedules the account for purge after a 30-day recovery period. During that period, you can recover the account through a previously linked sign-in provider. After the recovery period, the purge process removes profile and sign-in-provider information and payout bank details, detaches or anonymizes guest records, removes links from payments to the user, marks associated photo records deleted, and deletes photo objects owned by the account from storage.
Shared event, payment, and payout ledgers are retained with tombstoned or anonymized user and guest references so shared event history and financial records remain consistent. A purge may be retried if storage or another deletion step fails. To request deletion of an account or information already sent to an analytics provider, email us at privacy@clubplanr.com.
Your rights and choices
- Access and update available profile and event information in ClubPlanr
- Accept, reject, or later withdraw optional web analytics as described above
- Request a copy, correction, or deletion of your information by contacting us
- Manage connected sign-in access through ClubPlanr and the relevant provider
Rights can differ depending on where you live. Send a request to privacy@clubplanr.com. We may need to verify that the request relates to your account before acting on it.
Security
ClubPlanr uses measures including encrypted network transport, scoped access tokens, restricted system access, and encryption for stored payout bank details and Apple revocation credentials. No transmission or storage method is completely secure.
Children’s privacy
ClubPlanr is not directed to children under 13 or a higher minimum age that applies where they live. If you believe a child has provided personal information to ClubPlanr, contact us so we can investigate and take appropriate action.
International processing
ClubPlanr and the providers listed above may process information in countries other than the country where you live. Their privacy notices provide more information about their processing locations and practices.
Changes to this policy
We may update this policy as the service changes. We will update the “Last updated” date and may provide an in-product notice when appropriate.
Contact us
For privacy questions or requests, email privacy@clubplanr.com. For general support, email support@clubplanr.com.